1. General Provisions. This Privacy Policy explains how the Trip Kazakhstan website, available at tripkazakhstan.com, collects, stores, and uses users’ personal data.
By using this website, submitting a request, or contacting us via WhatsApp, phone, email, or a contact form, the user confirms that they have read and understood this Privacy Policy.
We use personal data only to process inquiries, provide consultations, select suitable tours, transfers, accommodation, and arrange related travel services in Kazakhstan.
2. What Data We May Collect. When you contact us through the website, messengers, or other communication channels, we may collect the following information:
- user’s name;
- phone number;
- email address;
- messages and comments sent through the contact form, WhatsApp, or other communication channels;
- selected destination, tour, travel date, and number of guests;
- information necessary to organize a tour, transfer, accommodation, or related service;
- technical data, including IP address, device type, browser type, and referral source;
- cookie data and website visit statistics.
We do not request unnecessary information. We only use the data required to contact the client and organize the requested service.
3. How We Use Personal Data. Personal data may be used for the following purposes:
- to respond to the user’s request or question;
- to provide consultation on tours, transfers, accommodation, and travel routes;
- to create or select a private tour in Kazakhstan;
- to agree on the date, route, price, and terms of the trip;
- to arrange transport, accommodation, guide services, or additional travel services;
- to send information related to the request via WhatsApp, phone, or email;
- to improve the website, advertising, and quality of service;
- to comply with the requirements of the legislation of the Republic of Kazakhstan.
4. Sharing Data with Third Parties. We do not sell users’ personal data or share it with third parties for advertising purposes.
In some cases, personal data may be shared with partners only to the extent necessary to provide the requested service.
For example, data may be shared with:
- a driver for transfer arrangements;
- a guide for organizing an excursion;
- an accommodation provider for booking a stay;
- a tour partner or provider of an additional service;
- technical services that support the website, contact forms, analytics, and communication tools.
Data is shared only when it is necessary to process the request or provide the service.
5. Use of Cookies and Analytics. The website may use cookies and analytics tools to understand how users find the website, which pages they visit, and which services are of interest to them.
This information helps us improve the website structure, navigation, advertising quality, and page content.
Users may disable cookies in their browser settings. However, some website functions may not work correctly if cookies are disabled.
6. Data Storage and Protection. We take reasonable measures to protect personal data from unauthorized access, alteration, disclosure, or deletion.
Personal data is stored only for as long as necessary to process the request, provide the service, maintain business correspondence, and comply with legal requirements.
7. User Rights. The user has the right to:
- request information about what data has been submitted through the website;
- ask us to correct inaccurate data;
- withdraw consent to the processing of personal data;
- request deletion of personal data if it is no longer required;
- contact us with any questions related to personal data processing.
To exercise these rights or ask any privacy-related questions, the user may contact us using the contact details provided on this website.
