Booking Terms
Cancellation Policy
We explain our cancellation, date change, and refund conditions in advance so that all booking terms are clear before your trip.
General Cancellation Terms
We understand that travel plans can change. If you need to cancel or reschedule your tour, please contact us as early as possible. The earlier we receive your request, the more options we may have for changing the date or arranging a refund.
The exact cancellation conditions depend on the selected tour, travel date, number of guests, route format, accommodation, transport, and any prepaid services.
If a cancellation is made more than 72 hours before the tour starts, a refund or rescheduling to another available date may be possible. However, any actual costs already incurred may be deducted from the refund. These may include accommodation bookings, tickets, third-party services, payment system fees, or other non-refundable expenses.
If a cancellation is made 24–72 hours before the tour starts, a partial refund or rescheduling may be possible by agreement. The refund amount depends on the costs already incurred and the conditions of the specific tour.
If a cancellation is made less than 24 hours before the tour starts, or if the client does not show up or cannot be reached on the day of the trip, the payment may be non-refundable, as transport, driver, route planning, and organizational arrangements have already been prepared.
If a trip is cancelled or changed due to weather conditions, road closures, restrictions, unsafe route conditions, or other circumstances beyond our control, we will offer a date change, route adjustment, or another available travel option.
If the tour price includes accommodation, entrance tickets, guide services, equipment rental, or other partner services, refunds for these items depend on the cancellation rules of the relevant partner.
We recommend checking the exact conditions for each tour before booking. Before the trip, we confirm the route, date, departure time, price, and list of included services.
The exact cancellation conditions depend on the selected tour, travel date, number of guests, route format, accommodation, transport, and any prepaid services.
If a cancellation is made more than 72 hours before the tour starts, a refund or rescheduling to another available date may be possible. However, any actual costs already incurred may be deducted from the refund. These may include accommodation bookings, tickets, third-party services, payment system fees, or other non-refundable expenses.
If a cancellation is made 24–72 hours before the tour starts, a partial refund or rescheduling may be possible by agreement. The refund amount depends on the costs already incurred and the conditions of the specific tour.
If a cancellation is made less than 24 hours before the tour starts, or if the client does not show up or cannot be reached on the day of the trip, the payment may be non-refundable, as transport, driver, route planning, and organizational arrangements have already been prepared.
If a trip is cancelled or changed due to weather conditions, road closures, restrictions, unsafe route conditions, or other circumstances beyond our control, we will offer a date change, route adjustment, or another available travel option.
If the tour price includes accommodation, entrance tickets, guide services, equipment rental, or other partner services, refunds for these items depend on the cancellation rules of the relevant partner.
We recommend checking the exact conditions for each tour before booking. Before the trip, we confirm the route, date, departure time, price, and list of included services.
Briefly on cancellation deadlines
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More than 72 hours before the tourA refund or date change may be possible if no non-refundable costs have already been incurred.
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24–72 hours before the tourA partial refund or date change may be possible by agreement. The final amount depends on the costs already incurred. -
Less than 24 hours before the tourThe payment may be non-refundable, as transport, driver, route planning, and other arrangements have already been prepared. -
Weather or road closuresIf the trip cannot take place due to weather, road closures, or unsafe route conditions, we will offer a route change, date change, or another available option.
Cancellation FAQ
Yes, we can usually reschedule your trip if you contact us in advance and the selected tour allows date changes.
The refund depends on the cancellation time and any costs already incurred. If the tour is cancelled in advance and there are no non-refundable expenses, a refund or date change may be possible.
If weather conditions make the route unsafe or the road is closed, we will offer a route change, date change, or another available travel option.
Refunds for accommodation depend on the rules of the specific hotel, guest house, or accommodation provider.
If the client cannot be reached or does not show up on the day of the tour, the payment may be non-refundable, as the trip has already been prepared.
Cancellation of a private tour is not always possible, as transport, accommodation, guide services, meals, or other route arrangements may already be booked by the time of cancellation.
If your plans change, please contact us as early as possible. We will try to find the best available solution: reschedule the tour, adjust the route, or discuss possible cancellation options individually.
If your plans change, please contact us as early as possible. We will try to find the best available solution: reschedule the tour, adjust the route, or discuss possible cancellation options individually.
